(“Fixit Home Services”) for the purpose of clarifying the manner of the collection and usage of your data upon visiting or utilizing the Fixit Home Services website available at the domain and sub-domains of Fixit Home Services located at [Fixithomeservices.co.in] and the Fixit Home Services mobile application by you in addition to any communications, electronic-mails, advertisements, internet links and other such forms of content as may be dispatched to you by Fixit Home Services (“Platform”), has detailed the policy relating thereto herein (“Privacy Policy”). This Privacy Policy is integrated into the Fixit Home Services Terms of Use Agreement, which can be accessed at [https://www.fixithomeservices.co.in/terms]. In the event that you seek any clarification or have any questions associated with the Privacy Policy you may reach our to Fixit Home Services at [+91 9962779200]. In pursuance of the terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint with regard to the contents of this Privacy Policy may be intimated to our us [fixithomeservice@gmail.com].
User Generated You will at the time of visiting, or effecting the registration of an account on the Platform (“Account”) and utilizing such account be called upon to provide information which either on its own or in conjunction with other information may be used to identify an ascertain your identity in the manner provided for under this Privacy Policy (“Personal Information”). You will at the time of the registration of your Account be called upon to provide Personal Information in the form of mandatory information such as your name, age, gender, mobile/telephone number, address, postal code and other forms of Personal Information to Fixit Home Services. You may be further be called to provide optional details in the nature of demographic information such as political affiliation, education, race and other forms of Personal Information for the purpose of tailoring the Platform to your needs by Fixit Home Services. In the event that you register on the Platform through a third-party website, Fixit Home Services will collect the login credentials of you for such third-party website and other details associated with your account on the third-party website irrespective of whether such details have been made public or not under your account on the third-party website. Fixit Home Services may additionally request other details of yours’ constituting Personal Information, in order to verify the details provided by you and may further obtain your device ID for the efforts that it undertakes to prevent frauds.
Automated Collection Fixit Home Services further uses cookies, (“Cookies”) among other forms of tracking technologies to collect information and data with regard to your usage of the Platform such as but not limited to your ISP, IP address, domain name, page views, device being used to access the Platform and frequency of utilization of the Platform. Some of the Cookies may be connected to a third-party website with the usage of such Cookies being governed by the respective third-party’s privacy policy and terms of use which Fixit Home Services has no control over. You may however choose to disable the ‘cookies’ on your web browser in order to prevent such collection of the Personal Information by Fixit Home Services, provided that you may be impeded in utilizing the Platform to the fullest extent by such action on account of certain functionalities of the Platform being dependant on the cookies.
Fixit Home Services utilizes the Personal Information in the following manner or for the following purposes:
Aggregating information and data regarding the use of the Platform for the purpose of performing data analytics and identifying trends in the Platform traffic and tailoring the Platform to better serve your needs;
Verifying your identity and allowing for the uninterrupted access and use of the Platform by you;
For the provision of support services in the form of queries, clarifications and updates to you.
For the purpose of billing, processing and effecting payment through collaboration with third party payment gateway details provided by you;
To send you promotional communications in relation to offers, discounts and other information relating to the Platform;
To contact you via telephone, mobile, electronic mail and/or text messages for the purpose of providing information updates regarding the services and Platform related matters;
For the maintenance, updating and improvement of the Platform; The list of uses of the Personal Information detailed under this Privacy Policy is non-exhaustive in nature and Fixit Home Services may, upon certain exigencies and depending on the context, utilize the Personal Information for purposes not addressed explicitly in this Privacy Policy. In the event that Fixit Home Services effects a change in this Privacy Policy or materially alters the manner of its implementation, it shall do so under the procedure laid down under the Terms of Use Agreement.
Fixit Home Services may share or disclose your Personal Information upon such disclosure being necessitated under the applicable laws or upon request by the appropriate regulatory authorities or where the disclosure is required for the purpose of assisting in the investigation of any fraudulent or unauthorized transaction and any other illegal activity involving the Platform. Fixit Home Services may further make disclosure of the Personal Information to third parties with whom it contracts with for the purpose of running maintenance on the Platform and for any other purpose associated with the conduct of Fixit Home Services’ business, provided that any disclosure in any such case will be to made solely to the extent that is required for the contracted third party to fulfill its obligations. Fixit Home Services may make disclosure of the Personal Information existing in the form of public communications issued by you such as but not limited to reviews, feedback and comments on the Platform. Fixit Home Services may also host polls, questionnaires and other such feedback mechanisms to be answered by you on the Platform and may share such feedback generated through your participation in such mechanisms, by hosting the results in individual or aggregate form on the Platform. Further, any content that you chose to host or publish on the Platform, which may include any form of Personal Information, will be available to all users of the Platform and Fixit Home Services cannot prevent the usage of such Personal Information in a manner that violates this Privacy Policy, your personal privacy rights and the relevant law. In the event that Fixit Home Services enters into a scheme of merger and amalgamation with any third party or where the third party assumes control over the operations of Fixit Home Services, Fixit Home Services reserves the right to share the Personal Information with such third party. Fixit Home Services may share your Personal Information with any other registered users on the Platform upon the issuance of a request to that effect by you.
Fixit Home Services undertakes procedural and technological measures for implementing industry standard security protocols in order to protect the Personal Information. However as no security protocol or measure is guaranteed to be resilient to all forms of malicious software, notwithstanding anything stated under this Privacy Policy, Fixit Home Services will not be responsible and will bear no liability in relation to any event of hacking or attack by a malicious software of the Platform, irrespective of whether your Personal Information is compromised or not. You may over the course of the usage of the Platform be directed to a third-party domain or website (“Third-Party Resource”). Fixit Home Services does not exercise any control over such Third-Party Resource and further does not extend any form of endorsement to the Third-Party Resource. The access and utilization of the Third-Party Resource is not governed by this Privacy Policy and is subject to the terms, conditions and privacy policy of the relevant Third-Party Resource, with Fixit Home Services bearing no responsibility or liability in relation to any content or activity undertaken on such Third-Party Resource by you.
Any change, alteration, modification or amendment of this Privacy Policy will be effected as per the stipulations provided for under the Terms of Use Agreement.
For any further queries and complaints related to privacy, you could reach us at:
Fixit Home Services
Plot No 1535, TNHB,
Ayapakkam, Chennai – 600 077
Tamil Nadu, India.
Email: fixithomeservice@gmail.com
Your queries will be addressed within one month of receipt of such requests. In case of any delay in addressing such requests, the delay will be communicated to you within a month of receipt of request.